FAQs | Pepe & Peach Online Shop

1. When will I get my order(s)?

Ready made items will be dispatched within 2-3 working days. If your item(s) need to be made or personalised, or if you are ordering customised product, please allow 1-2 weeks before dispatch (depending on our order queue). After dispatch notification, under normal circumstances you will receive your order within 2 weeks if you're in Australia and 3-4 weeks outside. Australia. Due to Covid-19, deliveries have been taking longer worldwide. Please allow 2-3 weeks for Australia delivery and 4-6 weeks for International delivery. In some rare cases where we are unable to fulfil your orders due to unavailability of raw materials, we will contact you immediately for substitution or other alternatives.

2. What method of payments do you accept? Is it safe?

Our website is supported with Shopify gateway checkout and Paypal. This will allow us to receive any type of payment that is convenient to you including payment by debit card and credit card with Visa, MasterCard and American Express logo. At the same time, this also guarantees that your payment is safe with us. We will send you a confirmation email for your purchase. We will also notify you when the item has been shipped. We hope you will have a great experience shopping with us. 

3. Sizing details

To help you get a better image of the real product, other than the product photo we try to give approximate sizing details in each product description on our listing. Please note they are only approximate size because manual sewing might have slight differences from one product to another. In case we miss something or you want to ensure some size, please don't hesitate to contact us.

4. Care instructions

All Pepe & Peach products use fabric and other accessories (straps, ribbons, metals, plastics). Most of the items are washable and easy to care. There is special note on the item description if the product is not washable. To prolong the life of your handmade items and to keep its beautiful vibrant colours, you may want to hand wash the items with mild gentle detergent. 

5. Do you do gift wrapping?

When you are buying a Pepe & Peach item for someone, that someone certainly is special and we want them to feel your love. When we receive your order, we will wrap most of the items in ribbons/twine with a card and then with cellophane before it gets to the envelope, so your order will arrive at your door beautiful, clean and dry. We would be happy to do a card at no additional cost. Please contact us to include your personalised message.

6. Do you ship worldwide?

Yes we do international shipping all around the world.

7. Do you do other method of shipping such as express shipping?

Yes, you can choose Express option during checkout. International buyers, please contact us if you need this service to get a quote beforehand.


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